Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from StellarRelief.com. When you click “Accept,” it means that you consent to each provision contained in this document as though it was physically signed. Please note that you do not need to consent to our policy as a condition to receive any of our services.
We and our affiliates own and operate StellarRelief.com, and any and all computer applications or mobile applications in connection with the same (each a “Website” and collectively the “Website”) through our various subsidiaries (collectively, “Services”).
Our Privacy Policy (“Policy”) states what information we collect, how that information is collected, for what purposes we collect information (including specifically the legal basis on which Personal Information we collect from you will be processed), how that information is used, who we share it with, and under what circumstances that information would be released. Our Policy will also explain what rights you have in relation to your Personal Information, what steps we take to secure your private information, and what steps you should take to safeguard that information. Finally, our Policy will tell you who you can contact regarding questions about our Policy. Should you require assistance or are having any trouble accessing this Policy or our Website, please contact us through our website using the “Contact Us” link. Material changes will be communicated by posting an updated version of the Policy on this Website.
The following are commonly asked questions about our Privacy Policy, as follows:
What Type of Personal Information Do You Collect? The types of information that we may collect from you are as follows:
Identifiers. Identifiers, such as your name, address (including, city, state, postal code, and country), email address, telephone phone number, secondary number, account name, IP address, and other information you provide to us.
Commercial Information. Commercial information, including records of personal property, product or services purchased, obtained or considered, or other purchasing or consumer history.
Financial Information. Financial information, such as your VAT or government-issued Tax ID, or any other financial information you provide to us.
Network Activity. Internet or other electronic network activity information, such as your usage statistics, information about your device (including browser and operating system), your browsing history, access times, and referring site.
General Information. Audio, electronic, visual, thermal, olfactory or similar information.
Background Information. Professional, employment, or education information, such as your job title, company name (including company website URL and number of employees).
Profile. Inferences drawn from any of the information we collect to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Additional Information. We may request additional information from you depending on certain transactions, contractual or regulatory requirements. In such an event, we will notify you of what information we need, and how it will be used.
What is the Source of the Personal Information? We collect information about you and how you interact with us in several ways, including but not limited to the following ways:
Information You Provide. We collect the information you provide to us directly, such as when you register for an account with us through any of our Websites or submit information to us (such as in connection with a bid or purchase, when you submit an inquiry, etc.).
Information Automatically Collected. Information automatically collected or inferred from your interaction with us. We automatically collect technical information about your interactions with us (such as IP address and browsing history).
Public Sources. Information from public sources.
Information From Third Parties. We receive information about you and your interactions with us from third parties, such as from your employer or co-workers, third party service and content providers, credit reporting agencies, companies that provide or sell lists of potential purchasers, and others interacting with us.
Cumulative Information. We may combine information that we receive from the various sources described in this Policy, including third party sources and public sources, and use or disclose it for the purposes identified herein.
Applicable Policy. If you provide your Personal Information to us offline, this Policy applies to our collection and use of your information.
How Do You Use My Personal Information? We may use your information in the following ways:
General Services. To provide services to you, such as to consummate transactions with you; register and administer your account; establish and facilitate our business relationship with you; respond to an inquiry, complaint, or request from you; and understand your preferences and needs.
Business Purposes. For our own internal business purposes, such as to administer and improve our Website; track and report Website traffic; analyze our customers’ demographics and interests; help diagnose potential problems with our server; enhance or develop features, products, and services; monitor and analyze information regarding your browsing and viewing preferences; and otherwise protect or further our legitimate interests.
Compliance Purposes. For legal, safety or security reasons, such as to comply with legal requirements; protect our safety, our property or rights of those who interact with us, or others; and detect, prevent, and respond to security incidents or other malicious, deceptive, fraudulent, or illegal activity.
Anonymity. In a de-identified, anonymized or aggregated format. When converted to a de-identified, anonymized, or aggregated format, data no longer constitutes Personal Information, and we may use this information for any purpose. We may use and share anonymized or aggregated information with third parties.
Marketing. We may use your Personal Information to send you e-mail alerts and newsletters regarding upcoming auctions, sales events and information about our products and services which we anticipate may be of interest to you.
Consent and Lawful Purpose. For any other lawful purposes for which you provide consent.
Who Do You Share My Personal Information With?We do not sell or release your Personal Information to any third party (except as set out in this Policy) without your consent, unless we are required to by law, or in the good-faith belief that such action is necessary to conform to the edicts of the law or comply with an official investigation by a law enforcement organization. With the above said, we may share your Personal Information with the categories of recipients described below:
Services Affiliates. We may share your Personal Information within the Services group of business entities.
Service Providers. We may share your Personal Information with external service providers such as Salesforce, Oracle Eloqua, Amazon Web Services and Microsoft Azure whose services we may utilize from time to time to assist us in our provision of services to you and to assist us in carrying out our business activities. We will only share your information where it is lawful and required for the provision of services to you or where you have consented to this.
Third Parties That Provide Services or Communications. We may also provide other Website users, vendors, third party partners, subcontractors, or service providers with information as required in order to provide services you request or to complete a transaction.
Business Partners, Other Website Users or Other Third Parties. We may also provide your Personal Information to our business partners for their own purposes, including for third party marketing. If legally required, we will seek your consent before engaging in such sharing.
Legal, Security and Safety Purposes. In case of a subpoena, court order or official request, we may share your Personal Information to investigate, prevent or take action regarding suspected illegal activities, fraud
Personal Data | Sources of Personal Data | Business or Commercial Purpose for Collection | With Whom We Share Personal Data |
Identifiers such as name, address, IP address, email address, account name, and telephone number | You, Affiliates, Third Parties, and Service Providers | Auditing, Security, Performing Services, Internal Research, Quality Assurance, Legal, and Marketing | With our Affiliates; with service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers; in the event of a merger, transfer of business assets, or bankruptcy may share your Data with buyers, lawyers, or professional advisors; and to third parties when required to do so by law or otherwise to protect our legal rights, property, and safety |
Commercial information, including records of personal property, product or services purchased, obtained or considered, or other purchasing or consumer history | You or Service Providers | Performing Services, Internal Research, Legal, and Marketing | With our Affiliates; with service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers; in the event of a merger, transfer of business assets, or bankruptcy may share your Data with buyers, lawyers, or professional advisors; and to third parties when required to do so by law or otherwise to protect our legal rights, property, and safety |
Financial information | You | Performing Services | With our Affiliates; with service providers that assist us with providing our products and services, including IT, storage, |
business operations, and marketing service providers; in the event of a merger, transfer of business assets, or bankruptcy may share your Data with buyers, lawyers, or professional advisors; and to third parties when required to do so by law or otherwise to protect our legal rights, property, and safety | |||
Internet or other electronic network activity information, including, but not limited to, browsing history, usage statistics, and device information | You or Service Providers | Auditing, Security, Performing Services, Internal Research, Legal, and Marketing | With our Affiliates; with service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers; in the event of a merger, transfer of business assets, or bankruptcy may share your Data with buyers, lawyers, or professional advisors; and to third parties when required to do so by law or otherwise to protect our legal rights, property, and safety |
Audio, electronic, visual, thermal, olfactory or similar information | You or Service Providers | Performing Services, Internal Research, Legal, and Marketing | With our Affiliates; and with service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers |
Professional or employment-related information | You | Auditing, Performing Services, Legal, and Marketing | With service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers |
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes | You or Service Providers | Auditing, Security, Performing Services, Internal Research, and Marketing | With our Affiliates, with service providers that assist us with providing our products and services, including IT, storage, business operations, and marketing service providers |
We Do Not Sell Personal Information. We disclosed all of the categories of personal information listed above for a business purpose in the past 12 months.
Other Rights. A user may request we discontinue the use of that person’s Personal Information. If you would like to know what information we have collected, would like any information purged, or would like for us to discontinue using Personal Information, please contact us using the “contact us” section of our Website. The return of certain Personal Information by us may prevent you from accessing all or certain portions of our Website, and we will endeavor to communicate to you the extent to which your request will affect your use of our Website prior to complying with your request.
How Do You Communicate With Me? Upon registration, our site provides users the opportunity to elect to receive the type of communications they prefer. To opt-out of receiving marketing telephone calls and/or email communications from us, please contact us at the details provided in the “contact us” section in our Website, or follow the opt-out/ unsubscribe instructions included in marketing emails. Please be advised that we may utilize third-party providers to assist us with the processing of marketing telephone calls and/or emails to you.
What Steps Do You Take To Secure My Personal Information? We are committed to keeping your Personal Information safe and secure. We use appropriate technical and organizational measures to protect against the loss, misuse and alteration of Personal Information. Employees having access to Personal Information must undergo data privacy training and are monitored by management to ensure that adequate safeguards are used to protect the private information of our customers. Our Website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Our Website uses SSL (secure sockets layer) encryption for all sensitive data transmitted over the Internet. This includes customers adding data to our Website, and employees transmitting data off our Website. No information, including the passwords that would give access to sensitive information, ever flows over the Internet un-encrypted.
How Can I Protect My Personal Information? Please be advised that any transmission of data over the internet is never completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. Any such transmission of your information is at your own risk. For any transmission of data over the internet, we recommend that you utilize all resources at your disposal to minimize the risk of exposing your personal information, including the use of firewalls, data protection software, antivirus software and similar technologies. Additional precautions that you can take are as follows:
Email Not Secure. Never send credit card information via email.
Protect Your Account. Do not release information about your account to anyone who is not authorized by you to transact business with us on your behalf.
Protect Your Password. Do not tell your password to anyone. We will never ask you for your password to verify your identity.
Do You Use Cookies? Cookies are small text files that are placed onto your device (e.g., computer, smartphone, tablet or other electronic device) when you use a Website (including ours) and contain information such as your username, user preferences, the web pages you have visited and the activities you’ve performed while using our Website. We use cookies to deliver content specific to your interests and customize your experience with our Website, and to store your information so you do not have to re-enter it each time you visit our Website, and for other lawful purposes. For our Website to function as effectively as possible and provide you with the best user experience, it is preferable for you to have cookies enabled. Some of our business partners also use cookies to provide us with anonymous, aggregate data and information regarding our users. We do not have access
or control over these cookies, and our Policy does not cover the use of third-party cookies. We also use cookies for the following purposes:
Functional Cookies. These cookies enable our Website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
Targeting Cookies. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Strictly Necessary Cookies. These cookies are necessary for our Website to function and cannot be switched off in our systems. They are usually utilized in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of our Website will not then work. These cookies do not store any personally identifiable information.
Performance Cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular and see how visitors move around our Website. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our Website and will not be able to monitor its performance.
You can manage your Cookie preference settings when accessing each Website.
Do You Use Web Beacons? We or a third-party analytics provider engaged by us may also use “web beacons” to collect information about your use of our Website, and Websites of selected sponsors and advertisers. Web beacons are tiny graphic image files embedded in a web page or email that provide a presence on the web page or email and send back to its home server information from the user’s browser. The information collected by web beacons allows us to statistically monitor how many people are using our Website, selected sponsors’ and advertisers’ websites and using our services and for what purposes.
Are Children Allowed On Your Website? Our Website is not directed at, marketed to, not intended for individuals under 18 years of age nor do we knowingly collect information, including Personal Information, from children under age 18 on our Website or offline. If you are under 18, you are not permitted to register for emails or newsletters or to otherwise submit any Personal Information to us. If a child under the age of 18 submits Personal Information to our Website, we delete the information as soon as we discover it was provided by a child under 18 years of age and we do not use it for any purpose.
How Do I Contact You About My Personal Information? If you believe that your Personal Information has been improperly released by us to a third party, or if you have questions about how we collect, store, use, or destroy your Personal Information, or how to exercise your rights in relation to your Personal Information, you may contact us at the email address, telephone number, or mailing address listed in the “contact us” section of our Website. When contacting us about your Personal Information, please do not include your account password, credit card number, date of birth, driver license number, or social security number in any email to us. If you experience difficulty in correcting Personal Information or have questions regarding our Policy, please contact us using the “contact us” section of our Website. Additionally, if you wish to file a complaint about our collection, use, disclosure, or protection of your Personal Information, or if you have specific questions about our policies or practices regarding collection, retention, use, or disclosure of Personal Information, please contact us using the “contact us” section of our Website. You also have the right to complain to a data protection authority about the collection and use of your personal data. For more information, please contact your local data protection authority.