CCPA

California Privacy Notice (CCPA/CPRA)

Last updated: 07/17/2025

This notice supplements the Stellar Relief Privacy Policy and applies only to California residents. It explains your rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (together, the “CCPA/CPRA”). “Personal information” here includes “sensitive personal information” as defined in the statute.

At‑a‑Glance: Your Key Rights

  • Know / Access – what data we hold and how we use it
  • Delete – ask us to erase your data
  • Correct – fix inaccurate data
  • Opt‑Out – stop the sale or sharing of your data and limit sensitive‑data use
  • Portability – get a copy in a portable format
  • Automated Decision‑Making – opt out of significant automated decisions (when rules take effect)
  • Non‑Discrimination – no penalty for exercising your rights

We honor browser‑level Global Privacy Control (GPC) signals as valid opt‑out and sensitive‑data‑limit requests. We do not knowingly sell or share personal information of anyone under 16 without opt‑in consent.

1. Detailed Description of Your Rights

Right

What it means (plain language)

Response timeline*

Know / Access

Ask for the categories or specific pieces of personal information we collected, used, disclosed, sold, or shared in the past 12 months.

45 days (may extend once for another 45 days)

Delete

Ask us to delete personal information we collected from you.

45 days

Correct

Ask us to fix inaccurate personal information we hold.

45 days

Opt‑Out of Sale or Sharing

Tell us not to sell or share your data for cross‑context behavioral ads.

15 business days

Limit Use of Sensitive PI

Restrict use/disclosure of sensitive data (e.g., exact location, account log‑ins) to what is “necessary and proportionate.”

15 business days

Opt‑Out of Automated Decisions

Opt out of significant automated decision‑making and learn about the logic used (effective when final regulations are issued).

Per CPPA regulations

Portability

Receive a copy of your personal information in a portable format.

45 days

Non‑Discrimination

Receive equal service and pricing even when you exercise privacy rights (except for lawful loyalty or incentive programs).

*We will confirm receipt of any request within 10 business days.

2. Categories of Personal Information Collected & Disclosed (Last 12 Months)

We handle only consumer-initiated inbound calls and do not maintain a separate “marketing partners” list. “Sold” or “Shared” below have the meanings given in the CCPA/CPRA.

Category (Cal. Civ. Code § 1798.140)

Collected

Disclosed for a business purpose

Sold / Shared**

Identifiers (e.g., name, IP, email)

✔︎

✔︎

✔︎

Customer Records

✔︎

✔︎

✔︎

Protected Classification Traits

✔︎

✔︎

Commercial Information

✔︎

✔︎

✔︎

Internet / Network Activity

✔︎

✔︎

✔︎

Geolocation

✔︎

✔︎

✔︎

Audio / Visual Recordings

✔︎

✔︎

Sensitive PI (account log-ins, precise geolocation)

✔︎

✔︎

Inferences (e.g., preferences derived from your activity)

✔︎

✔︎

✔︎

We share or sell personal information only as necessary to connect you with the service you requested; we do not provide it to unaffiliated third-party marketers for their own separate campaigns.

3. Why We Collect, Use, and Disclose Your Information

We use personal information to:

  • Provide, maintain, and improve our services
  • Prevent fraud and ensure security
  • Deliver and measure advertising and marketing
  • Process transactions and customer support requests
  • Perform analytics and research
  • Comply with legal obligations

Sensitive personal information is used only for purposes the law calls “necessary and proportionate,” such as authentication and fraud prevention.

4. How to Exercise Your Rights

Method

How to submit

Email

opt-out@stellarrelief.com

Phone

833-418-3553

Universal Signal

Enable GPC or another state‑approved universal opt‑out mechanism in your browser

When you (or your authorized agent) send a request, we will verify your identity by matching the information provided (e.g., name, email, phone, recent interactions) with our records. Authorized agents must present a signed authorization or power of attorney and may need to verify their own identity.

5. Data Retention

We keep personal information only as long as necessary for the purposes described above or as required by law. Specific retention periods are listed in our Data Retention Schedule (see the Privacy Policy or request a copy).

6. Financial Incentives & Loyalty Programs

Occasionally we may offer programs—e.g., a one‑time coupon for joining our newsletter. We will disclose:

  • The material terms of the program
  • The categories of personal information involved
  • How the value of the incentive is reasonably related to the data provided

Participation is voluntary. You can withdraw at any time (for example, by clicking “unsubscribe” in marketing emails or contacting us through the channels in Section 4).

7. California “Shine the Light” (Civ. Code §1798.83)

Once per calendar year, California residents may request a list of third parties to whom we disclosed personal information for their direct‑marketing purposes. Send your written request to:

Attention: Privacy / Shine the Light
 Stellar Relief
 2637 E Atlantic Blvd, Pompano Beach, FL 33062

8. California Minors

If you are a California resident under 18 and a registered user, you may ask us to remove content you posted by emailing opt-out@stellarrelief.com with the subject “California Minor Content Removal.” Removal may not be comprehensive—for example, when another law requires retention or when the content has been re‑posted by others.

9. Delete Act (SB 362) Notice

Starting January 1, 2026, California residents may use the California Privacy Protection Agency’s Delete Request & Opt‑Out Platform (“DROP”) to request deletion of data held by data brokers. We will treat valid DROP submissions as CCPA/CPRA deletion requests.

10. Accessibility & Alternate Formats

If you need this notice in an alternate format (e.g., large print, Braille, audio), please email opt-out@stellarrelief.com or call 833-418-3553.

11. Updates to This Notice

We may revise this notice from time to time. Material changes will be posted here at least 30 days before they take effect, and the “Last updated” date will be revised.

12. Contact Us

Email: opt-out@stellarrelief.com
Phone: 833-418-3553
Mail: 2637 E Atlantic Blvd, Pompano Beach, FL 33062